The day-to-day running of an online store on Shopify can be intuitive—until something stops working as it should. What then? Where to turn for help? Although the platform itself is considered intuitive and user-friendly, almost every Shopify customer sooner or later encounters questions, technical issues, or needs support with implementing new features. In this article, we’ve gathered all the most important support channels, both official and unofficial, available to active Shopify users, regardless of the level of advancement of the content available there.
This is your primary source of information. It contains hundreds of articles, guides, videos, and tutorials on every aspect of running a Shopify store – from managing products to solving payment issues.
In 2024, Shopify replaced the classic contact form with an intelligent assistant called Sidekick. This AI tool integrated with the Shopify admin panel helps solve problems, suggests solutions, and - if necessary - allows you to connect with a real Shopify specialist via chat. Importantly - it does not only answer technical questions, but also uses your store data, which it can quickly present and analyze. You can have a natural conversation with the assistant regardless of your level of expertise or technical skills.
How it works:
Example questions you can ask the Sidekick assistant based on data from your Shopify store:
In response, you will receive not only a link to the appropriate report with charts, but also a personalized analysis and even the syntax of the ShopifyQL query language, which is used to generate custom reports in Shopify.
Note: Shopify has removed the direct contact form and public email addresses. All support is through Sidekick and integrated live chat.
More information: Official Sidekick Documentation
A forum for Shopify users, moderated by the company's employees, where you can find answers from Shopify employees, certified partners, and specialists.
Educational platform with video courses and tutorials led by Shopify experts.
For example, a full course on configuring and optimizing shipping settings and strategies in Shopify to increase operational efficiency and customer satisfaction is worth recommending: Shipping and Fulfillment Fundamentals
For more advanced users, especially developers, Shopify provides a special section with extensive technical documentation: Shopify.dev. There you will find:
This is a must-see for anyone building custom features, creating apps for the Shopify ecosystem, or developing their own themes.
The Shopify Changelog presents a chronological overview of current changes and updates to the Shopify platform. You can use it to:
For developers and store owners who use advanced features, following the changelog can help avoid unexpected issues after updates.
There are many active groups dedicated to Shopify, for example:
These are good places to:
Many experts share their knowledge about Shopify in the form of:
Recommended channels:
An English-language channel that discusses topics related to running a store on Shopify in an accessible way.
Videos in Polish about running an online store, including integrations, advertising campaigns, and performance analysis. Often discusses Shopify.
ChatGPT is an increasingly popular tool among Shopify merchants. In what situations can it help?
Examples of ChatGPT applications in Shopify:
Prompt example:
"Write Liquid code for the Dawn Shopify theme that will hide the 'Add to Cart' button for products tagged 'hidden'."
Shopify offers extensive support, both official and community. Additionally, new tools like the Sidekick assistant and ChatGPT open up entirely new possibilities for self-solving problems without having to contact support. The key is knowing where and what to look for.
For a Shopify customer who wants to effectively develop their online store, the ability to use a variety of support sources is often the way to save time, money, and avoid frustration.
On the website: https://help.shopify.com, after logging in to your account, you can use live chat.
Help articles are partially translated, so you can ask questions to the Sidekick chatbot in Polish, but chat support with a live specialist is mainly in English.
Yes, it can help with creating code, product descriptions, integrations, and automations. However, it is worth using the platform's built-in AI assistant called Sidekick first, which also has access to your store's context and data.
